Ostratto - Blog | Ostratto #businessOstratto - Blog | Ostratto #businesshttps://referencesite.dev.int.ostratto.com/blogs/tag/businessWed, 10 Sep 2025 05:48:26 +0200http://zoho.com/sites/<![CDATA[Case Study: Smarter Auditing]]>https://referencesite.dev.int.ostratto.com/blogs/post/case-study-smarter-auditingMistral's role in a national supermarket's service overhaul strategy required a smart auditing solution.]]>
Mistral Technical Services Ltd are a multi-discipline Consultancy/Management company based in Gloucestershire, UK. They provide solutions to clients across a wide range of sectors including manufacturing, retail and care.

The consequences of a poorly serviced retail estate for a national supermarket can be devastating: operational downtime, health and saftey issues, fines and - most feared of all - damage to the national brand. After decades of mergers, acquisitions and rapid estate growth, one of Mistral Technical Services' retail clients raised the need for an ambitious store audit involving over 400 stores.

The audit would provide crucial data on problem areas, suppliers and stores so that the client can improve their servicing efforts and ultimately bring all stores in line. Mistral had a large part to play with the role of supplying the valuable data over a 2 year span in a format that was live and actionable with priority assigned to more pressing issues.

The Task

To achieve a higher standard of service, the end client required detailed information on how servicing was being carried out, as well as how problem-areas that were requiring more frequent service (and more cost), could be best managed.


Mistral Technical Services Ltd was engaged to implement an auditing solution which would involve Mistral's auditors visiting the 400+ sites to complete audits on all technical retail components; to name a few, air-conditioning, lighting and refridgeration.


The data gathered through these audits then needed to be presented in an informational way so that the supermarket giant could take action and improve their servicing processes.


Live

Data needed to be live and active. This is so that actions that could be considered 'critical' (safety issues) can be carried out before an incident occurs. Waiting for a pool of data to be presented after 2 years wouldn't be sufficient and/or useful.

Accessible

The data provided by the audits needed to be accessible for stakeholders across the country and in a format that was informative and easily understood.


Actionable

Presenting the data in an actionable form was a key requirement. With over 400 stores being audited twice in a two year period, raw data would be massively labour-intensive to analyse and create actions upon.


Accurate

To produce useful, actionable information, the underlying data needed to be accurate and relevant, whilst still being simple to gather for the auditor in the field.


Products Featured

Leveraging our wide range of products and services, we implemented the correct tools to achieve the objective.

Managed Devices

Deploying iOS devices in the field across the country was only possible after ensuring security and manageability.

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Google Workspace

Google Workspace acting as the 'glue', was vital to ensuring communication across the business was efficient.

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iAuditor

iAuditor, a cloud-based auditing solution, enabled the auditing teams to complete their inspections from anywhere.

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Vonage

Vonage enabled the auditors to call ahead to the stores from a landline number without sharing their mobile numbers.

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Ostratto Support

The auditors in the field can feel confident in knowing they are technically supported at all times.

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Professional Services

Designing, implementing and maintaining the solution to requirements was all completed in-house by Ostratto.

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Implementation

The entire approach was then designed around these requirements, plus a few extras that would enhance the solution.

Live

By adopting a cloud-based auditing solution, iAuditor, auditors use an app on their issued mobile devices to complete the audits. Sets of pre-defined questions provide multiple choice options, with the ability to add notes and photos as required. 


The data is then instantly available online with automations triggered when the answer to a question is deemed an immediate risk.


Actionable

To date, over 2,100 audits have been completed, resulting in more than 17,400 items flagged as issues.


Forming useful information from this amount of data involved creating specific dashboards and report outputs which highlighted key areas the end client is focused on.


Each audit also produces a written report automatically, for distribution to the relavant business areas.


Secure

With potentially-sensitive data being collected across over 400 stores, it was absolutey vital that all information was accessed securely, whilst still retaining the mobility that the solution required.


Utilising Google Workspace, all users accessing the data and auditing systems are authenticated at every endpoint. All of the team at Mistral use Google Workspace for their productivity needs already, so using their account to access the auditing solution is intuitive and seamless.


Combined with the requirement to use a company-issued device to complete the audits, the entire solution is inherently secure, yet simple.


Accessible

Stakeholders were issued their own logins, as well as a managed mobile device, so that they can review the live, incoming information as necessary.


Automated, live graphs and reports were created based on key data so that stakeholders would only see the information that mattered. I.e. Stores in the South West using a common refridgeration supplier were experiencing more fault call-outs than stores using a different supplier.


Accurate

Mistral Technical Services Ltd, with their extensive knowledge in the technical areas, were able to produce bespoke audit templates with mostly a 'yes/no + take a picture' response. This meant that each question was simple to respond to, and all responses included an image for reference.


Approaching the templates with a simple choice response meant that auditors could complete the audits efficiently, whilst the answers they chose held specific weighting in the overall audit score which would produce a highly accurate report.


Manageable

Building on top of the secure user management offered by Google Workspace, all auditors are also issued a managed mobile device.


The managed devices are geographically tracked, apps and features are managed and restricted centrally, and security measures such as strong passwords are enforced. The devices are consistently monitored for non-compliance with automatic alerts being sent to Ostratto Support for investigation.


By managing the devices centrally, all stakeholders can be confident using them in the field so that more time and resource can be spent on achieving the overarching objective(s).


Result

At the time of writing, 2,694 audits have been completed with 20,171 items flagged for review across 421 stores. A confirmed value of over £500,000 has already been recognised as a cost saving due to proactive identification of failing refrigeration systems resulting in minimal stock loss. The information provided by this cutting-edge auditing solution has resulted in massive service overhauls within the end client's operations, improving efficiency and reducing costs significantly by taking a proactive approach to service issues.


Although initially only contracted for two years, the auditing service is now into it's fourth year of operation due to it's incredible success. The service is now deemed a vital part of the end client's service plan with no intention of ceasing Mistral's input or the solution implemented by Ostratto.

End-Client Cost Reduction
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Efficiency Improved​
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Contract Extended Indefinitely​
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At Ostratto, we're fundamentally customer-success focused. This means instead of designing solutions based on our expectations, we focus on customer requirements and needs to ensure their success. In turn, we find success in shared success as our customers' trusted technical consultancy partner whom they can rely upon.


We solve complex business problems with cutting-edge technology, whilst keeping everything simple for our customers. Be sure to check out other examples of how we have helped businesses make their work, less work.

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]]>Sat, 16 Jul 2022 09:49:41 +0000<![CDATA[Supercharging your Business with VOIP]]>https://referencesite.dev.int.ostratto.com/blogs/post/supercharging-your-business-with-voipVOIP and it's business communication super powers.]]>


Instead of using traditional phone lines, a VoIP phone system uses the Internet Protocol to make and receive calls. With the growth of broadband, VoIP has emerged as the clear choice for phone service for both individuals and companies.

VoIP stands for voice-over-internet protocol. It is a technology that enables internet-connected devices to make and receive phone calls over the internet. Many organisations choose VoIP, especially when dealing with a high number of conversations and data storage.

How does it work?

Now you know we like to keep it simple here at Ostratto, so, if you aren't too interested in how the sausage is made you can skip to the next section.

Voice over IP is a technology that turns your voice into a digital signal, compresses it, and delivers it over the internet. To function, VoIP often requires an internet connection. Aside from that, the VoIP functionality is contingent on the quality and speed of the internet connection. This implies that VoIP phones perform best when such internet connection is fast and consistent. When both the caller and the recipient are using VoIP equipment, the call signals go fully digitally, with no signal translation.

How VoIP operates is dependent on the devices and extensions used to make these sorts of calls. It is critical to understand how they are employed and how they enhance voice quality and communication performance.

Credit: Unsplash

​​Pros and Cons of Voice over IP

Pros
  • Remote work friendly. Employees can work from any location thanks to VoIP. They can connect in from any computer, use any IP phone, and telecommute instead of creating a new satellite offices and adopting costs such as paying rent and utilities. 
  • Cost. Calls using VoIP are often packaged in bundles providing unlimited (and sometimes internationally) minutes. With no physical PBX equipment costs and often no physical handset costs, the entry cost is minimal. Perfect for small businesses.
  • Quality. VoIP uses wideband codecs, which have a larger audio bit depths and so provide better voice quality. Narrowband codecs are used in traditional phone line networks, which generally result in lower-quality calls.
  • Feature-rich. VoIP, with its sophisticated capabilities like auto attendant and call transferring, allows even a one-person team to present the appearance of a larger organisation.
  • Availability. One distinguished aspect of a cloud-based VoIP service is the advanced availability offered by the cloud. Not only can you generally expect the likes of 99.999% uptime, redundancy features such as emergency forwarding to mobile phone numbers are often baked-in. This means users missing calls becomes a problem of the past.

Cons
  • Internet-dependant. The quality and dependability of your sound will be determined by your internet connection and network settings. You must rely on an internet service for VoIP communication, whereas traditional PBX systems use the PBX network. Should the internet connection go down in an office or satellite location, calls cannot be received by users. Data service is required on the go too.
  • Recurring cost. For as long as a cloud-based VoIP system is required, a monthly or annual cost will always need to be paid, and this is usually user-based licencing. As the business grows, so do the costs of the phone system whereas traditional systems can expand at a lower cost. That being said, many VoIP vendors have overcome this by offering volume pricing. And over the long run all businesses will see a cost saving.
  • Latency and jitter can be an issue. Jitter and latency are other call quality issues you may experience with your cloud-based phone calls. It’s just a natural function of wireless networks. Between your internal network, ISP, and VoIP service provider there are many servers in between which data needs to travel through. Jitter can result in choppy audio or calls that are delayed or dropped. The variance in ping responses that measures jitter. Latency can result in callers experiencing a brief delay or echo in a conversation. In most cases, it’s not noticeable, but in severe circumstances, it can be problematic.

Features that can be expected

And onto how cloud-based VoIP can really do bits for your business. Here's a list of common features you will see advertised within phone system feature-sets.

  1. Auto-attendant/receptionist. An automated attendant is a top feature for companies. Using call routing rules, this functionality answers all incoming calls and forwards them to the appropriate extension.
  2. Call Queuing. A call queuing tool will assist you in queuing your customers’ phone calls. You can often also set up notifications to remind your callers your callers of their turn and the wait time.
  3. Call Recording/Monitoring. These two great features can empower your business by checking the consistency of your customer service on calls and limiting the deterioration of your company’s efficiency. They can also be used in a legal setting as evidence of claims.
  4. Voicemail/call forwarding. Because often smaller businesses can't be available all hours of a day, there will be times when a call can't be answered. Call forwarding is a common corporate telephony tool that ensures that your customers’ calls are never missed. Inbound calls can be diverted to another extension, phone number, or a voicemail function.
  5. Conferencing. Conference calls are ideal for remote teams because they allow them to collaborate even when they are physically apart. Some managers and owners may organise this sort of call on a frequent basis, whether it's keeping teams updated or checking in with customers.
  6. Data analytics. VoIP Data Analytics are a sophisticated data report framework, generally included with most VoIP phone systems. It is useful for businesses that deal with a variety of outgoing and incoming clients calls on a regular basis. Informations such as missed calls and overall wait times help improve customer service quality.
  7. Business Tool Integrations. In our opinion, one of the top VoIP benefits is the ability to connect data with external business tools such as ticketing systems or email, keeping conversation records consolidated and teams connected. These integrations are very useful for remote teams. Many modern business phone networks integrate with Customer Relationship Management (CRM) programmes such as Zoho CRM. This guarantees that all transcripts of interactions are connected, forming a wealth of information. Sales app integration is a one-of-a-kind solution that enables users to automate their sales funnel, get closer to prospects, and complete more transactions. Sweet!

Is VoIP necessary?

For years, businesses have been debating whether or not to move to cloud-based VoIP. Some businesses made the changeover in the early days of technology, while others waited until prices dropped and quality, dependability, and availability of knowledge were ironed out.

Now, as these aspects have been ironed out, BT have announced they will be switching off the PTSN network in 2025. This means that not only is cloud-based VoIP the logical choice for businesses, it will soon be the only choice.

Price of VoIP

In general, with cloud-based VoIP, you can expect costs between £10 and £20 per 'seat' per month. A seat is essentially a user of the system.

Often suppliers offer monthly or annual payment options and generally expect a commitment of at least a year, with discounts provided on longer term contracts.

In Summary

Voice over IP is a fantastic and obvious method to run your business telephone communications. The significance of VoIP in telecommuting cannot be overstated. The current state of affairs necessitates a more advanced and adaptable work culture which means many business owners are concerned about their employees’ ability to work efficiently from home. 

To make the best selection, you should first comprehend the benefits of VoIP, then examine the features and functionalities you require, and last compare all of your options until you find one that meets the bill. This is where we come in.

We offer a range of telephony options from different vendors, meaning we can suggest the most suitable option for businesses from an unbiased position.

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]]>Mon, 20 Jun 2022 12:03:00 +0000<![CDATA[Is Your Business Keeping up with the Modern Workplace?]]>https://referencesite.dev.int.ostratto.com/blogs/post/is-your-business-keeping-up-with-the-modern-workplaceWith the modern workplace rapidly changing, is your business keeping up with the times?]]>

The workplace used to be a rigid place where employees conformed to cultural norms such as wearing a shirt and tie and working 9-5. Being in the office every day was an expectation.


Today’s modern workplace is more of a fluid, casual environment, where work-life balance is championed and, depending on your business culture, some of the team might even come to work dressed in sweatpants from time to time.


New-age employers have found that the old, rigid style of thinking is inefficient in reality and doesn't meet new age challenges, like employees collaborating effectively over long distances. The modern workplace environment has a blended workforce, is becoming more responsive to problems, and less tied down to physical locations. Employees now use modern collaborative software like Meet and Google Docs to communicate more effectively with their colleagues around the world in real time.

The workplace continues to evolve in order to meet the needs of both employees and employers. Let’s take a look at 5 modern workplace trends and how they are changing the way we work.

1. Flexible workforce
According to a study from Intuit, freelancers will comprise 40 percent of the workforce by the year 2020. The biggest reason for this growing trend is that employers are finding that freelancers can drive efficiency, especially with the savings on administrative and healthcare costs.

Freelance marketplaces like Upwork are helping to drive the shift towards the gig economy. Sites such as Freelancer, Fiverr, Guru, and even LinkedIn are providing specialized workers with opportunities to work remotely for a wide range of companies around the world.

The rise of the internet also has given rise to the gig economy. Sites like Upwork are connecting more people around the world. This give them the freedom and flexibility to choose the kind of work they want. Millennials, in particular, are trading in the traditional security and benefits of a full-time job for more freelancing opportunities where they have complete control over their schedule.

These outsourcing platforms are hugely beneficial for freelancers, too. Workers enjoy:

  • The flexibility to choose whom they work for and at what pay rates
  • The ability to set their own schedule
  • The freedom to work remotely

Freelancers can have a wide range of specializations. Writers, graphic designers, Photoshop experts, customer service specialists, accountants and many more can freelance by looking for work on sites like Upwork, Guru, and Freelancer. Companies benefit by getting access to a vast talent pool of specialized professionals.

Freelancers aren’t just working with small businesses on a tight budget either. Some of the largest companies in the world take advantage of freelancers for specialized talent. Companies like Facebook, IBM, and BBC Worldwide have used freelancer sites to get projects done on budget and on-time.

In summary, employers are becoming more dynamic and improving productivity. They prefer to hire from a rich talent pool of remote workers from around the world. And with that, there is an increasing need for managers who can skillfully manage both freelancers and full-time employees working alongside one another.

This brings us to trend number two.

Origin Workspace: a very popular freelancers stop here in Bristol. Credit: www.originworkspace.co.uk
2. Collaboration, and a lot of it
Even in our digital age, collaboration can still be a difficult thing to master. As connectivity increases, so do the number of platforms which employees, employers, and clients communicate on. This can pose problems for teams that are working in the same office — let alone those that are working and communicating remotely.


Take a post-click landing page for example and everything that goes into the creation process. Typically, you have a copywriter, designer, and ultimately a manager or VP that gives the final approval for publishing. With all of the necessary post-click landing page elements required to create an optimized page, there is constant communication and changes to be made before a page is published.


Project managers would have to organize copywriters, editors, and designers as well as feedback from clients or other stakeholders. Copywriters might prefer to communicate through Slack or Google Docs, while clients may prefer giving feedback and providing suggestions through Gmail or Trello. Communication through multiple channels likely meant publishing delays and details lost in translation — all making collaboration inefficient.

We help businesses work smarter

Just like the television in your lounge - the new becomes old quickly in business technology. It's why businesses trust us to keep them up-to-date and relevant with the best technology in business. We enable growth through scalability and adaptability whist generally minimising operating costs.


Ensure your business is operating efficiently by keeping up with modern ways of working or your business will end up being the 20" Plasma whilst your competitors become the 50" OLED. See what I did there?


Chat with us today
]]>Mon, 13 Jun 2022 12:00:00 +0000<![CDATA[What your business needs to succeed in hybrid work]]>https://referencesite.dev.int.ostratto.com/blogs/post/what-your-business-needs-to-succeed-in-hybrid-workEnabling your business for hybrid work doesn't need to be rocket science.]]>


For generations, most people have worked the typical 9 to 5. And while there was talk of remote work—and some slow adoption—through most of the last decade, it took a pandemic for it to become a norm overnight.


But the evolution of work isn’t quite complete. As we move to the future, many companies will likely land somewhere between the office and remote, offering hybrid work arrangements for their employees.

Success in remote work

The adoption of remote work a year ago was fast and it was also extremely successful. According to a recent PwC survey, 83% of employers gave high marks to their company’s remote experience over the last year—a 10% boost from initial sentiments about working remotely at the infancy of lockdowns.


Both the research and anecdotal evidence show that employees were extremely productive. Although on the flip side, the blurring of home and office life can make it feel like we’re 'always on'.

The improved scores over the course of 2020 reflect the nature of having to adapt to change overnight. Instead of being guided by a thought-out strategy, the rapid shift to remote work was more of an experiment that was refined and improved along the way.


Credit: Unsplash

The next step: hybrid work

According to Microsoft, 73% of employees want flexible work options to stay, and 66% of employers are considering new office designs that promote hybrid work. Google CEO Sundar Pichai officially announced their own return to work plan included a hybrid approach.


At the other end of the spectrum, just a small percentage are prepared to let go of the office altogether. The majority agree that for many teams, work-life moving forward will consist of a combination of the two. 


But unlike the rush to implement remote work, this next shift both allows for and demands greater planning, including an examination of some age-old workplace habits that have no place in a modern, hybrid work era.


While there will likely be some kinks to iron out, as a remote-first business, we at Ostratto have a pretty good idea of what hybrid work requires to succeed. Here’s how we would approach this next monumental workplace transition.

1. Communication is key

The need to work together effectively and efficiently is true of most businesses.

It’s even more so for hybrid workplaces, where strong, accessible communication practices act as a connector between teams working from home, the office, the side of a mountain and anywhere else remote-working allows for.

Back in the 'office days', business communication was often top-down, with requests originating from upper management and working their way downward. But to support the needs of a flexible, hybrid organization, communication needs to be fluid and constant, with the tools and processes in place to support open communication across all teams and functions.

2. What's a 'workplace' anyway?

When everyone worked from the office, work location meant a physical place. But hybrid work changes the definition of workplace. Although offices (and all of the collaborative spaces they offer) will remain a vital part of the modern workforce, hybrid workplaces need to be open to include the virtual spaces where communication and collaboration also occur.

In considering where work gets done in a hybrid world, it’s not enough to consider office buildings alone. Companies also have to consider how they will build and support online collaboration space too. This includes bringing on solutions like Google Workspace and Vonage that allow workers to seamlessly message, meet and call from easy apps.

3. Flexibility in hours as well as location

The beauty of hybrid work is that it frees employees to perform various aspects of their jobs where it makes the most sense for them to do so. For example, one could prepare an in-depth sales deck from home and go into the office to present it to partners or prospective clients.

But to achieve their full potential, hybrid work models need to embrace flexible hours too. Google, Facebook, and Salesforce are among a growing number of companies that have said goodbye to 9 to 5. Why? Because not everyone does their best work—or can always be available—during regular office hours. 

Although there are times when everyone on the team may need to be available at the same time, freeing night owls to burn the midnight oil or early birds to get a head start on the day allows employees to be their most productive and may improve job satisfaction.

Credit: Unsplash

4. Don't micromanage

Just as hybrid work means the end of using “time in seats” as a performance metric, it also needs to mark the end of peering over employees’ shoulders to make sure they’re getting work done. This isn’t because working from other locations can impede managers’ visibility into employees’ workdays. Micromanaging is simply a bad management practice that erodes trust and productivity. 

Instead, consider that by taking care to support hybrid employees in doing their best work—including arming them with the tools and open flow of communication they need—workers will be better equipped to get their jobs done. At the end of the day, when managed effectively, the results will speak to the increased productivity and engagement hybrid work can provide.

The freedom to do your best work 

There are exciting times ahead as businesses combine the best parts of office-based work and working from home into flexible, new hybrid models. But there’s no need to rush it.

We now have a lot of information to lean on about how to best support employees in new hybrid models. And while hybrid work will undoubtedly continue to evolve as we discover what works best for our unique teams, now is a good time to reevaluate old practices and explore the tools and processes that will drive the best results—wherever employees work from.

We help businesses adopt to the hybrid model within their businesses using smart productivity tools. Are you facing difficulties with teams unable to work remotely?

Chat with us today
]]>Sun, 05 Jun 2022 12:05:09 +0000<![CDATA[4 old practices that won’t work after COVID]]>https://referencesite.dev.int.ostratto.com/blogs/post/101120-4-old-practices-that-wont-work-after-covidHere are four old business practices that won’t work anymore post-COVID-19.]]>
It’s not news that COVID-19 suddenly, unexpectedly, and dramatically turned the business world on its head. Business-as-usual changed all at once, without the benefit of robust planning we’re (hopefully) accustomed to in business. Those changes happened to keep employees safe while making sure work continued.


What’s also clear is that when the pandemic is under control and we find our “new normal,” it won’t look like what we had before. Businesses have adapted, employees have changed, and attitudes about working are different. We’ve found new ways to do business successfully, and in many areas, there’ll be no turning back.


Here are four old business practices that won’t work anymore post-COVID-19.

1. Employees working onsite only
Before COVID, the vast majority of businesses were uncomfortable with employees working remotely. In fact, 80% of US companies had no remote work program at all.

Employers pretty much suffered from inertia—after all, workers always came into the office to work. Without ever trying remote work, most leaders lacked the imagination to understand the potential of working from home. They worried that employees working away from the office wouldn’t be as productive. They claimed many jobs were “impossible to do remotely.”

Then COVID-19 came around, however, and jobs that were previously “impossible to do remotely” suddenly found their remote possibilities. What’s more, they achieved good results too. A study by Harvard Business School and New York University found that people who work remotely spend 48.5 more minutes per day than they did pre-virus. And this makes sense - when a long commute is off the table employees don't mind staying on to get jobs finished.

Other surveys found that:

While many jobs require employees to work onsite, many others can support a remote workforce. Businesses will still need those work-from-home employees post-COVID-19, and they will be forced to continue supporting remote work.


2. Micromanaging as a management style
With many employees working remotely, management styles need to adjust. Monitoring employees that work in another location requires shifting your methods as well as your expectations. 

It's not realistic to assume an employee is working based on how much time they spend at their desk. Even when you’re at the same location and can see an employee sitting across the room, you don’t know how productive they’re being.

Evaluate their performance, instead, based on the outcome. How is their work? Are they meeting their goals? What’s the quality of their work? These are the real measurements of productivity output that remote working highlights perfectly. 


3. Using too many collaboration apps
It’s easy to see how it happened. CV-19 struck and companies quickly sent their employees home to safety. They hurriedly adopted remote work solutions for messaging, video, and calling—all the tools they needed to keep communication open so that work would continue to get done.

In rushing to choose new solutions, many businesses ended up with multiple overlapping apps. Having two or more apps that provide video calling, for instance, is not sustainable long term and can become confusing for the average user. App overload causes employee fatigue and wastes a significant amount of time.

Seventy percent of workers say having disparate work apps makes it challenging to get their work done. More than two-thirds report wasting up to an hour of work time per day just navigating between various apps. Sixty-eight percent of workers find themselves toggling between different apps up to 10 times in a single hour.

Too many apps can also mean running the risk of employees switching to other unauthorized tools that can pose a security risk. We've written about the risks of 'shadow IT' before.

Employees will only willingly utilise technology that’s easy to use, it’s more efficient to provide them with one platform they understand well and are comfortable with.


4. Keeping employees in the dark
It's key to remember that teams appreciate transparency, especially during uncertain times. They want to understand what’s going on with the business, management expectations, and their position. They want to be confident that the strong company culture they know isn’t changing.

No longer are employees in the office to hear news around the water cooler, chat casually with the boss, or celebrate wins in real time. But these are still valid communications needs, and employers must make sure they still happen in some form.

Communication and transparency are critical—even more so now with COVID-19.


Post-COVID tools to support remote work
When we (eventually) shift into a post-pandemic period, businesses will face a new work-life paradigm that looks nothing like before. From remote and hybrid work arrangements to new forms of communication, leaders will need to rethink those practices to stay competitive.

Having the right tools to support remote work will be one of the key differentiators. As work moves beyond the walls of the traditional office, employees everywhere will need technology that facilitates collaboration and drives teamwork.  Tools like unified communications make collaboration effortless by combining team messaging, video conferencing, and cloud phone into a single platform, allowing employees to choose how they want to collaborate and when.

By supporting tomorrow’s work-from-anywhere workplace—and shedding old, archaic practices that no longer make business sense—businesses will be ready to drive success far beyond the pandemic.
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Written in collaboration with RingCentral©.

]]>Tue, 10 Nov 2020 13:15:10 +0000<![CDATA[Will we work from home forever?]]>https://referencesite.dev.int.ostratto.com/blogs/post/140920-will-we-work-from-home-foreverIs remote work here to stay in the corporate world?]]>
In early March, Twitter and Facebook were among the first companies to close down offices and send staff to work from home—even before government agencies issued lockdown orders to slow the spread of the coronavirus. Fast-forward two months later, the two social media giants declared that most employees will at some point be able to telecommute permanently.


Large businesses have continued to extend their work-from-home policies. In many cases, they’re even making remote work a permanent fixture. Google, for example, initially told employees to work from home until June. Most recently, the search giant announced that workers could telecommute until July 2021.


It’s not just Silicon Valley tech companies. Most employees for investment banks like Morgan Stanley and JPMorgan are still working from home. Entertainment company ViacomCBS and music labels such as Universal Music Group, Sony Music Group, and Warner Music Group have told workers to work remotely through the end of 2020.


Now that we’re about half a year into the remote work experiment, many employers have determined that the advantages of letting employees work from home may outweigh the negatives.


Herein lies the question: is remote work here to stay in the corporate world?

Most employees want to work from home
Studies show that 43% of those who previously commuted to work telecommuted during the height of the pandemic—and they enjoyed it. Remote workers say they are more productive and have better work-life balance since they don’t have a commute and can work flexibly. In fact, workers also report significantly higher levels of engagement when they work from home.


When the global health crisis is over, most employees still want the option to work from home at least part of the time. According to a survey by PwC, nearly three-quarters of employees (72%) said they’d like to telecommute at least twice a week after the pandemic is over, while nearly one-third (32%) want to work from home full time.

In a survey of 9,059 workers, 48% work from home during the pandemic and have a Workforce Happiness Index score of 75 out of 100, which is four points higher than employees who still have to go into their offices, according to a report by CNBC and SurveyMonkey. Remote workers are also more satisfied with their jobs: 57% of telecommuters say they are very satisfied versus 50% of non-remote workers who say they are very satisfied.

Companies want more remote work, too
As COVID-19 still lingers (and spikes), many are planning on making remote work permanent. In the short term, extending work from home keeps both employees and the company safe from safety-related events. In the long term, the flexibility of remote work promotes higher employee satisfaction and engagement, leading to significantly higher performance and retention. It's a win-win.

74% of CFOs surveyed by Gartner said at least some of their employees will be allowed to permanently work from home after the pandemic ends.

Not all workers can work from home
While remote work is something both leaders and employees want, it’s not an option to all workers. Only 37% of jobs can be done from home, according to University of Chicago economists.

For employees who can work remotely, 68% still want at some access to the office. Of those, 8% want to work full time in the office and 60% want to take a hybrid approach and be in the office a few times a week, according to PwC’s remote work survey.

The top reason people say they want to go into the office is to collaborate with other team members. Difficulty collaborating is a major reason people give for being unproductive while working from home (39%). They miss face-to-face interactions.

Others are simply more productive in the office because they have too many distractions at home. PwC found that 38% of remote workers feel balancing work with home duties, such as childcare, made them unproductive while working from home.

Coronavirus reshapes office working
When the health crisis is (finally) over, employees for some companies will return to their offices full time. Some will transition to 100% remote work. But most will likely take a hybrid approach, where employees work at home half the time and in the office half the time.

A permanent, flexible workweek has broad support among both executives and office workers, according to PwC’s latest remote work survey. While 83% of office employees want to work from home at least one day a week, more than half of employers (55%) anticipate that most of their workers will do so post-pandemic, the survey found.

For example, insurance company Nationwide is moving to a hybrid model. When the pandemic began, the company allowed 98% of its 27,000 employees to work from home and discovered that employee performance did not suffer. 

As a result, Nationwide executives have announced plans to reduce 20 physical offices down to four main corporate offices, which will help the company save huge costs. Employees in the closed down locations will work from home permanently, while employees at the four remaining offices can split time between home and office, according to a magazine article.

Preparing for the remote future
Telecommuting has earned a permanent spot in the corporate world, and as we recover from the pandemic, more and more people will work from home in some way. That’s because not only is remote work better for safety purposes, but also fosters higher engagement and job satisfaction.

It’s also clear that many workers can’t work remotely. From restaurant staff to hardware engineers, many industries will return to normal after the pandemic. At least for now, most offices won’t go anywhere—but that can change in the near future.

Companies planning to expand remote work opportunities will need the right tools to maximize productivity amongst remote teams. While office workers can simply walk to a colleague’s desk to collaborate, remote teams don’t have the same convenience. It’s up to a company’s tools to facilitate communication and collaboration.

Unified communications solutions like RingCentral bundles team messaging, video conferencing, and cloud phone into a single platform in the cloud, allowing employees to access all of their communications from anywhere, on any device, and at any time. Employees can easily switch from messaging to voice or video calls with a single click, keeping collaboration as effortless as possible to start.

Speak to Ostratto today to find out how we keep businesses connected and productive.
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Written in collaboration with RingCentral©.

]]>Mon, 14 Sep 2020 21:09:15 +0000<![CDATA[5 Lessons We’ve Learned About Remote Work]]>https://referencesite.dev.int.ostratto.com/blogs/post/270820-5-lessons-weve-learned-about-remote-workThe overnight shift to WFH and what working from home during COVID-19 says about the future of remote work.]]>
If one was to capture 2020 in a single word, “unprecedented” would be a fairly solid pick. The rippling effects of the coronavirus pandemic have transformed all aspects of life, with how we work being one of the most salient. 


Case in point: at the start of the year, 4.7 million Americans (3.4% of the working population) worked remotely. Just three months later, at the height of lockdown, 34% of Americans who previously went into the office every day were now working from home. 


The Overnight Shift to WFH
This unprecedented shift is remarkable for its incredible pace, not so much the direction. Even before the pandemic accelerated the move from the office, remote work was on an upward trajectory with 159% growth since 2005. It’s estimated that by 2025, the majority of the workforce (at least 70%) will work remotely for at least one full business week each month.

At all levels of the corporate hierarchy, from admins up to CEO's, 2020 has represented a massive work-from-home experiment. As much of a rollercoaster as these last few months have been, the rapid shift to WFH offers a unique glimpse into the future of work, and to better prepare companies and their employees for life after the office.

The overnight shift to WFH marks the first time many employees have had to find ongoing and sustainable ways to work together while apart - and as a whole, teams are not doing too badly: according to a global survey of office employees during the pandemic, 68% said they’ve been “very successful” working from home. Employees are equally satisfied with their work activity performance at home compared to the office, and 70% of leaders say their teams are performing the same or better from home.


The Future of Remote Work
These positive assessments of remote work are quite remarkable given that workplaces were forced to transform themselves overnight and without much warning. Sentiments about working from home have likely improved as teams adapted to working remotely and refined the processes and tools by which they do so. 

Given that remote work is here to stay, it’s worth looking at the experiences of the last few months to evaluate what we’ve learned about remote work so far as well as find ways to make remote work even better moving forward.

Without further ado, here are five lessons we’ve learned about remote work in 2020.

lady in chair working

1. It can be hard for employees to disconnect
Fear that employees would slack off was once many managers’ primary objection to working from home. As it turns out, the opposite is true. Since the start of lockdowns, employees at home averaged 48.5 more minutes of work every day. 

But that may not be the win it appears to be. Nearly half of workers also report feeling more burnt out. To combat this, businesses need to make it a priority to help employees maintain work-life balance, even when the lines between home and office are blurred.


2. Projects can easily get lost or buried
It’s easy to take for granted the built-in ways with which employees share information in office settings. An ability to quickly touch base in-person (on the way back from making a coffee) helped employees prioritise their projects and provided a unified sense of momentum. When everyone works separately, projects can all too easily become lost or buried.

The solution lies in increased visibility. To prevent key projects from falling off, all people involved need ways to easily access and share key documents and information, as well as project management and collaboration tools that make it easy to track progress.


3. Remote employee silos happen without communication
Whether within a team or across departments, silos occur when colleagues don’t communicate with each other about what they’re working on. And when the left hand doesn’t know what the right is doing, it can be costly for businesses. 

Silos often result in duplicated work, blind spots, and other major business risks - and they’re more likely to occur when visibility is lacking, such as when everyone is working from home. Effective communication and collaboration, however, can help cure employee silos both formal (status meetings, progress reports) and informal (making it easy for workers to discuss work on the fly).

ringcentral app screen communication
RingCentral offers a constant communication channel(s).

4. WFH improves many aspects of work but makes others harder
WFH does not have a universal effect on work - in fact, it improves some aspects of working while making others more of a challenge.

According to the Global Work from Home Experience Survey, homebound employees have a significantly easier time managing distractions and disruptions, and doing the sort of deep-thinking work that relies on this increased focus. But with fewer opportunities to interact organically, collaboration and a sense of connection drops off. 

To get the most out of working from home, businesses need to find ways to continue to protect employees’ ability to work without distraction when it makes sense - but to also better enable seamless connectivity between workers and teams for tasks that require it.


5. It’s difficult (but possible) to recreate the organic collaboration that happens in the office
When it comes to teamwork when working from home, it’s not all bad news. Though remote work has been seen to fare worse than office environments when it comes to needs like getting timely information and collaborating with others, the results aren’t actually bad at all: six in 10 employees, a majority of workers, rate their ability to perform these activities from home positively.

This suggests that organic collaboration is possible when teams work remotely - but workers might need a little more help to do so. Setting up virtual “drop-in” office hours for managers, regular face-to-face team chats, and finding other ways to electronically recreate the easy communication that occurs in the workplace are key to fostering organic collaboration at home.


Communication and collaboration in the WFH era
What these lessons have in common is the theme of communication and collaboration. In a WFH world, the right tech becomes more than a communication tool - it’s the foundation upon which all work happens. This underscores the need for technology that’s accessible, seamless, and doesn’t create new challenges when it comes to helping employees connect with one another to get the job done. 

A unified communications solution such as RingCentral helps to relieve many of the pain points employees encounter while they work from home. RingCentral combines team messaging, video conferencing, and cloud phone into a single platform, allowing employees to choose how, where, and when they want to collaborate. By breaking down the barriers to workplace communications, remote teams can master collaboration regardless of where they work and take productivity to new heights.

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Datasheet

Written in collaboration with RingCentral©.

]]>Thu, 27 Aug 2020 10:16:21 +0000<![CDATA[5 Reasons Everyone Should Have the RingCentral G Suite Add-on]]>https://referencesite.dev.int.ostratto.com/blogs/post/050720-5-reasons-everyone-should-have-the-ringcentral-g-suite-add-onHere are five ways the RingCentral G Suite Add-on will make everyone on your team’s life easier.]]>

When it comes to tech companies that have had a large impact on how we work smart, it’s hard to dispute that Google has been a strong contender. In the 22 years since the company was founded, Google has changed how people (and businesses) use the Internet in countless ways.


A suite of powerful tools that includes Gmail (email), shared calendars, documents, and other functions, Google’s offerings for business, collectively called G Suite, have had a massive upward trajectory. In the 4.5 years since November 2015 (back when G Suite was still called Google Apps for Work), paid user base has tripled to 6 million paid accounts. There’s a good chance you and other businesses your company does business with are among them.


But as with any tool you’re using to support collaboration and productivity, you may wonder if there are ways you can use it better in order to make communications more efficient.


Installing RingCentral’s G Suite Add-on is one way to accelerate the collaborative benefits you’re already gaining from using G Suite. Here are five ways the RingCentral G Suite Add-on will make your life easier.


The ultimate power couple.
1. Message or call colleagues directly from Gmail
Email has long been a primary communication tool within workplaces for many good reasons. To name a few, email creates a lasting record of what has been said, and can be sent from any connected device at any time. But email is not without limitation. In fact, email can be a source of hassle among businesses.


Emails are easily ignored. One survey found 60.8% of workers to be guilty of not responding to emails occasionally, often or always—and they’re rife with the potential for miscommunication due to lack of tone and context.

That’s why it's good practice to switch to a different medium of talking if you're not making progress after a bit of back and forth.

The RingCentral G Suite Add-on allows you to message or call colleagues directly from Gmail, making it easy to hop on a call or video chat without added coordination for those times when email conversation just isn’t cutting it.


2. Schedule meetings directly in Calendar
Scheduling meetings can be an absolute farce over email. First, you have to find an agreeable time, then create a calendar entry, and then figure out how to correctly export your meeting call-in details from your conferencing app to your invite. Get that last part wrong and you’ll also waste a ton of time when the meeting begins and everyone has trouble accessing it.

Installing the RingCentral G Suite Add-on eliminates this complexity altogether by allowing you to create a meeting, and fully populate your invite with details such as meeting ID and password, directly from Google Calendar with just a click. Sweet!


3. See your colleagues’ current status
In an office scenario, it’s easy to swing by someone’s desk for an impromptu chat when the need arises. When everyone’s working from home, it’s harder to gauge availability. 

When your collaboration efforts require a deeper conversation—for example, an audio call or face-to-face video chat—you can lose powerful momentum simply trying to coordinate a time for that remote conversation to happen.

Though it may not be possible to use a closed door or other visual cues to determine the right time for on-the-fly chats in remote work scenarios, the RingCentral G Suite Add-on provides the next best thing: it allows you to instantly see when all of your RingCentral contacts are available, away, offline or in 'do not disturb' mode.


4. Start an email from a RingCentral contact card
The seamlessness of RingCentral and G Suite flows in two directions—and connecting the two also helps you to extend the usefulness of RingCentral. For example, sometimes email makes the most sense for communicating, such when you need to follow up with materials after a meeting. RingCentral’s G Suite Add-on simplifies this too by allowing you to send an email directly from a user’s RingCentral contact card.


5. View call history 
While the number of options for communicating online is undoubtedly a boon for collaboration, it’s a nightmare for staying organised. Communicating across email, video, phone and SMS makes it difficult to remember what conversation occurred when, which can have impact on accountability (and efficiency!) RingCentral’s G Suite Add-on automatically creates a log of all your calls, making it easy to determine when that important conversation occurred.
Work Efficiently with RingCentral + G Suite
Collaboration tools are essential in the workplace—especially as more people work from home. But they also add complexity, as employees are forced to turn to multiple apps to meet their communication needs. RingCentral helps G Suite users get more out of their existing tools, and do so more efficiently, by connecting key functionalities so that users don’t have to change apps to communicate. 


With the RingCentral app, the G Suite add-on creates a single record of information, combining team messaging, video conferencing, and cloud phone into a single platform for all workplace collaboration. As with all RingCentral apps and integrations, the G Suite add-on is free for all users.

You just need RingCentral and Google's G Suite to get started - both of which we can help you get started with today.
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Datasheet

Written in collaboration with RingCentral©.

]]>Wed, 05 Aug 2020 11:19:39 +0000<![CDATA[Why you should Purchase G Suite from a Google Partner]]>https://referencesite.dev.int.ostratto.com/blogs/post/100720-purchasing-g-suite-from-a-google-partnerWhen you can buy Google G Suite directly from Google, why would you buy it via a Google Partner?]]>

These days, talk about digitalisation and ‘the cloud’ is constant and urgent. In our ever-globalising and ever-innovating world, the opportunities to harness cloud technology and use it to fuel growth are endless (just check out some of our previous blogs posts on cloud); but the idea of cloud technology in a business can also be daunting to manage.


Ostratto wants to help companies not only keep their heads above water during such a time of digitalisation, but unlock their maximum potential (and sail?). As a proud Google Cloud Partner and official reseller of Google Cloud services, we supply G Suite licenses at the same price as Google, but with additional services. Here are a few of the many reasons why taking advantage of a Google Partner can be a massive advantage for any business.


g-suite-devices-google

1. Same buck, more bang

By partnering with a Google Cloud Partner, you pay the same price for your licenses as you would buying directly from Google, but you get additional benefits, for free (yes free). The services are customisable for your business’s specific needs but they can include:

  • A security audit
  • A training workshop for your IT team
  • Implementation – existing business or new
  • User data migrations from existing systems
  • A combination package

Google Cloud Partners exist to act as a bridge between what can seem like a 'big scary Google' and a small business. We know our clients' businesses better than Google would ever be able to and that's a huge advantage for both the small business and Google. We identify the best support package that will not only improve how you utilise Google G Suite, but enhance all aspects of your business operations, keeping you efficient and ahead of your competition.


2. A friendly face
A businesses internal IT team may be able to blunder their way through a G Suite setup but what happens when things go wrong?

With a GCP Partner in your corner, the days of navigating the complexities of the cloud alone are over. In order to become a certified reseller, businesses must hold a rigorous set of prerequisites; these include passing a series of Google Cloud certifications and also having real-world proven experience with the products. To maintain our status we have to resit the certifications regularly and we're also expected to keep up-to-date with everything Google. When you partner with a qualified reseller like Ostratto, you really do gain access to years of experience with Google Cloud technologies and processes.

Having passed all the stringent prerequisites we then gain access to an advanced, prioritised level of support because it's expected we won't be asking the 'simple' questions. We can then use this level of support to get answers to the questions we haven't been asked before - all whilst the end customer only deals with one person whom they can trust to help.

Included in any basic resale of Google G Suite is a basic support package - perfect for the 'how do I do this' sorts of questions. Pair this with our support package and expect a truly empowered Google experience.


3. Put it on my tab please barman
One of the many benefits we offer to our clients is a single monthly bill. As we offer a range of various services and products we really focus on simplifying the recurring costs by billing one bill a month instead of a separate bill for each charge. It might seem a simple benefit but with the average medium-sized business spending $20,000 per month on SaaS tools, being able to consolidate multiple vendor bills into one predictable, itemised payment makes cashflow just a tad more manageable.

When you purchase GCP services through Ostratto, you can enjoy simple automatic card payments with pro-rata'd user costs automatically applied for you. You can then view your previous and current payments on our billing portal for your Google services along with any other services you receive from us. I can already see your billing department thanking you.


4. Value, maximised
Nobody likes to waste time or money. When businesses use the expertise of a GCP reselling partner like Ostratto, they can be confident that they’re getting the most value out of Google Cloud products. We help businesses identify and eliminate inefficiencies in their workloads, giving them more time to focus on using Google Cloud tech to drive direct value for their business. 

There’s also no need to allocate extra time and staffing to train a new team member on the ins and outs of the cloud - most of your team have probably already used Google's services and anyway, that’s what we’re here for.


Passing comments
These are the most obvious reasons to purchase via a GCP partner like us but there are many more. If you’re interested in learning more about how Ostratto can make your cloud journey easier, we’d be happy to talk.


Related resources
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]]>Fri, 10 Jul 2020 18:01:16 +0000<![CDATA[COVID-19: Remote-working Checklist]]>https://referencesite.dev.int.ostratto.com/blogs/post/060620-covid-19-remote-working-checklistA checklist for a remote-working business during the novel coronavirus outbreak.]]>
Many if not most organisations have already crossed the 'working from home' bridge either successfully or terribly.


If you’re on an IT team, you’re probably used to preparing laptops for staff to use remotely, and setting up mobile phones with access to company data.


But global concerns over the current coronavirus (Covid-19) outbreak, and the need to keep at-risk staff away from the office, means that lots of companies may soon and suddenly end up with lots more staff working from home indefinitely. For a business that has already deployed a remote-working strategy, this process is probably pretty familiar. For the businesses that haven't, it can be a logistical, security and financial nightmare.


Even for businesses that are no stranger to remote-working it's still a very different situation. If you have colleagues who need to work from home specifically to stay away from the office, you can no longer use the tried-and-tested approach of getting them to come in once to collect their new laptop and phone, and to receive the on-site training that you hope will make them an effective teleworker. You may end up needing to set remote users up from scratch, entirely remotely, and that might be something you’ve not done a lot of in the past.


I can imagine you and your business are very busy so without further wait - here are our five tips for working from home effectively and safely.


working-from-home
This is not a recommendation to work on a sofa... #back-breaker


1. Make sure your users have everything they need

It's without a doubt the most important. Not only does it ensure your users are happy (productive) remote-workers, it means they don't revert to finding their own uncontrolled or 'shadow' solutions to their problems (we will come to shadow solutions in a minute or so).


If users genuinely can’t do their job without access to server X or to system Y, then there’s no point in sending them off to work from home without access to X and Y.

Make sure you have got your chosen remote access solution working reliably first – force it on yourself! – before expecting your users to adopt it.

If there are any differences between what they might be used to and what they are going to get, explain the difference clearly and don’t leave them to find that out on their own. They’ll not only be annoyed, but will probably also try to make up their own tricks for bypassing the problem, such as asking colleagues to upload files to private accounts instead of using a storage system they thought they would have had access to remotely.

If you’re the user, try to be understanding if there are things you used to be able do in the office that you have to manage without at home.


This is an excellent opportunity to really evaluate what software you are using in your business and if there are a lot of business-critical tasks you aren't able to complete because you aren't in the office then I hate to break it to you - it's not 1996 anymore! It's 2020 and the cloud is here in a big way.

To see how cloud technology can empower your business today, check out our post on our favourite remote-working software.


2. Make sure you can see what your users are doing
Don’t just leave your users to their own devices (literally or figuratively).

If you’ve set up automatic updating for them, make sure you also have a way to check that it’s working, and be prepared to spend time online helping them fix things if they go wrong. If any of their systems or software has produced warnings or errors that you know they will have seen, make sure you review those warnings too, and let your users know what they mean and what you expect them to do about any issues that may arise.

Don’t patronise your users, because no one likes that; but don’t leave them to fend for themselves either – show them a bit of cybersecurity love and you are very likely to find that they repay it.


3. Make sure they have somewhere to report security issues
If you haven’t already, set up an easily remembered email address, such as security@yourcompany.com, where users can report security issues quickly and easily.

Remember that a lot of cyberattacks succeed because the crooks try over and over again until one user makes an innocent mistake – so if the first person to see a new threat has somewhere to report it where they know they won’t be judged or criticised (or, worse still, ignored), they’ll end up helping everyone else.

Teach your users – in fact, this goes for office-based staff as well as remote-workers – only to reach out to you for cybersecurity assistance by using the email address or phone number you gave them. (Consider snail-mailing them a card or a sticker with the details printed on it.)

If they never make contact using links or phone numbers supplied by email, they they are very much less likely to get scammed or phished.


4. Keep shadow IT out of the shadow
Shadow IT is where non-IT staff find their own ways of solving technical problems, for convenience or speed. If you have colleagues who are used to working together in the office, but who end up flung apart and unable to meet up, it’s quite likely that they might come up with their own ways of collaborating online – using tools they’ve never tried before.

Sometimes, you might even be happy for them to do this, if it’s a cheap and happy way of boosting team dynamics. For example, they might open an account with an online white-boarding service – perhaps even one you trust perfectly well – on their own payment card and plan to claim it back later.

The first risk everyone thinks about in cases like this is, “What if they make a security blunder or leak data they shouldn’t?”

But there’s another problem that lots of companies forget about, namely: what if, instead of being a security disaster, it’s a conspicuous success? A temporary solution put in place to deal with a public health issue might turn into an important part of the company’s online presence and so make sure you know whose credit card it’s charged to, and make sure you can get access to the account if the person who originally created it forgets the password, or cancels their card.

So-called “shadow IT” isn’t just a risk if it goes wrong – it can turn into a complicated liability if it goes right!

Closing comments
Most of all, if you and your users suddenly need to get into remote-working, be prepared to meet each other half way.

For example, if you’re the user, and your IT team suddenly insists that you start using a password manager and 2FA (those second-factor login codes you have to type in every time) then just say “Sure,” even if you hate 2FA and have avoided it in your personal life because you find it inconvenient.

Likewise if you’re the IT admin, don’t ignore your users, even if they ask questions you think they should know the answer to by now, or if they ask for something you’ve already said No to, because it might very well be that they’re asking because you didn’t explain clearly the first time, or because the feature they need really is important to doing their job properly.

We’re living in tricky times, so try not to let matters of public health cause the sort of friction that gets in the way of doing cybersecurity properly. And if you need assistance with any of this, join our partners in empowering their businesses with our intelligent solutions.

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]]>Sat, 06 Jun 2020 07:00:00 +0000