By utilising Google Workspace, users were able to work, communicate and manage all in one place. Gmail being a 99.99% reliable email system meant that confidence was restored in customer communication. With Google accounts then utilised to authenticate across other systems at BBcare10, users were faster to onboard with only one account required to work.

Following initial workshop training completed with the team, future users were guided by each other. With Google Workspace already being natively intuitive, additional support requirements were minimal.

Going one step further with the Google eco-system, Chromebooks were then deployed to all team members so that they could complete their shift notes out in the field, using a digital form securely accessible on the company website. Chromebooks being virus-free, regularly updated and managed centrally from Google Workspace meant the maintenance and security requirements were met with ease.

With the business website and HR system being hosted in a cloud-environment, security and feature improvements could be implemented with no downtime.

A focus on using cloud-based systems resulted in ultra-reliable business systems that are centrally managed and updated on-the-fly with no downtime or scheduled maintenance to date.

Gone were the days of being uncertain whether an important email had been sent or recieved by it's recipient and gone were the days of team members being unable to effectively communicate with each other.

As all systems were designed around Google Workspace, new user onboarding was possible within minutes. A new user would be deployed on Google Workspace and immediately they were able to log on to all business systems as well as utilise a BBcare10 Chromebook.

By utilising onboarding features within Zoho People, all required documents were automatically requested during the onboarding process, vastly improving time and resources and enabling business scalability.

By adopting a cloud-based auditing solution, iAuditor, auditors use an app on their issued mobile devices to complete the audits. Sets of pre-defined questions provide multiple choice options, with the ability to add notes and photos as required. 

The data is then instantly available online with automations triggered when the answer to a question is deemed an immediate risk.

To date, over 2,100 audits have been completed, resulting in more than 17,400 items flagged as issues.

Forming useful information from this amount of data involved creating specific dashboards and report outputs which highlighted key areas the end client is focused on.

Each audit also produces a written report automatically, for distribution to the relavant business areas.

With potentially-sensitive data being collected across over 400 stores, it was absolutey vital that all information was accessed securely, whilst still retaining the mobility that the solution required.

Utilising Google Workspace, all users accessing the data and auditing systems are authenticated at every endpoint. All of the team at Mistral use Google Workspace for their productivity needs already, so using their account to access the auditing solution is intuitive and seamless.

Combined with the requirement to use a company-issued device to complete the audits, the entire solution is inherently secure, yet simple.

Stakeholders were issued their own logins, as well as a managed mobile device, so that they can review the live, incoming information as necessary.

Automated, live graphs and reports were created based on key data so that stakeholders would only see the information that mattered. I.e. Stores in the South West using a common refridgeration supplier were experiencing more fault call-outs than stores using a different supplier.

Mistral Technical Services Ltd, with their extensive knowledge in the technical areas, were able to produce bespoke audit templates with mostly a 'yes/no + take a picture' response. This meant that each question was simple to respond to, and all responses included an image for reference.

Approaching the templates with a simple choice response meant that auditors could complete the audits efficiently, whilst the answers they chose held specific weighting in the overall audit score which would produce a highly accurate report.

Building on top of the secure user management offered by Google Workspace, all auditors are also issued a managed mobile device.

The managed devices are geographically tracked, apps and features are managed and restricted centrally, and security measures such as strong passwords are enforced. The devices are consistently monitored for non-compliance with automatic alerts being sent to Ostratto Support for investigation.

By managing the devices centrally, all stakeholders can be confident using them in the field so that more time and resource can be spent on achieving the overarching objective(s).